Tag: travel

Is it Mountain Air or Genetic?

by midgeguerrera, posted in Any Day in Pontelandolfo

I know, I know you have heard it before but it is true -seriously – it is true. Something here in Pontelandolfo activates creative woo woo and the arts – especially literary arts burst forth with abandon. Yes, of course I have another case in point – Carlo Perugini.

I first met Carlo at a Club di Libro di Pontelandolfo meeting. The book club members were part of the villages intelligenza. For me, reading the books and listening to the discussion was like an Italian language seminar. Carlo was not only an articulate participant but he also threw great parties – literary themed of course.

Discovering that Carlo was an author, I ordered one of his books. Scarpittopoli: Pontelandolfo: persone, personaggi e storie del tempo che fu a collection of short stories/fables located in my favorite village.

What fun, laugh out loud fun, at the antics of long ago villagers. Those of you who follow me, know that I’ve been studying Italian for a pazillion years. Carlo’s book was the perfect companion to those studies. The stories were interesting, pulled me in and written in such a way that even I could enjoy every – well almost – every word. After that, I was hooked on the canon of Carlo Perugini. HEY Italian teachers – consider his books!

Carlo’s love for Pontelandolfo’s past is evident in his first book, “AUGUST 1861 MEMORIES OF THOSE DAYS.” You have heard me prattle on before about the rape, pillage and burning of our village by the Italian army. Genocide is not fun.

Carlo’s work personalizes that horrific event. During those dark days, someone kept a graphic diary and hid it in the ceiling . A contractor pal renovating that ancient house found the diary and gave it to Carlo. The book first published in 1989 was a resounding success. It is in its third edition today and liberally quoted, mentioned and listed in the bibliographies of other books about the conquering of Southern Italy.

Nessun altro si salverà!: L’affondamento del cacciatorpediere Scirocco nel ricordo del Sergente Nocchiere Michele Perugini – a long title but a gripping memoiresque book. (“No One Else will be Saved.”) It is the tale of Carlo’s father, Michele, who joined the Italian Navy during World War II and was the only survivor of a horrific loss of a ship. The opening chapters – so reminiscent of the stories my nonna told – were so gripping I poured two fingers of scotch and settled down to finish the book in a marathon sitting.

La Ruzzola del Formaggio e altri Racconti is another collection of short stories. I am a sucker for these tales and giggled out loud while reading some of them. The title story reveals the passion Pontelandolfese have for “rolling the cheese.” Everyone who comes to Pontelandolfo and has a chance to see this sport can’t believe that enormous wheels of cheese – big enough to break your leg if it hits you – are careening down our streets amid cheers and curses. Our last group of Cooking in the Kitchens of Pontelandolfo participants had a fun filled afternoon rolling the cheese with our local Ruzzola champion.

His list of published works goes on but Carlo Perugini is more than a collection of books. He is also an environmentalist/activist member of Italia Nostra. He is committed to environmental protection. I’ve written about how the Sannio Hills are being inundated with wind turbines while windless Tuscany has none. Carlo is part of the group leading the charge to protect the hills around Pontelandolfo.

He is also a director of the World Wildlife Fund Oasi Di Campolatara and can been seen with school children explaining the pollination process and need for bees. I asked if he kept bees. Of course he does! He is a beekeeper and makes honey. In the spirit of transparency I must tell you he gave me a jar. It was scrumptious.

Besides bees, at Carlos home one can find miniature goats. He actually raises miniature goats. I haven’t asked if he makes goat cheese – that would be too pushy. Though I do love fresh goat cheese.

He has been lobbying for the inclusion of Pontelandolfo and Morcone in the Parco Nazionale del Matese. That inclusion would provide a plethora of benefits for our community. .

Protecting the environment requires understanding the media and how to make a voice heard. Carlo is also a contributor to the newspaper, La Cittadella. The articles are often reprinted and posted.

This incredible author, activist and genuinely nice guy spent his working years as a nuclear engineer. He worked all over the world. India, China, South Korea are just a few of the stops. Clocks in his office have times set for Roma and Seoul. (No he doesn’t glow from nuclear waste only from environmental passion and creativity.)

According to Carl, ” I have been an engineer for all my life and I had the opportunity, for work, to travel all over the world. I have always regarded this as a fantastic experience. Living away from the house where I was born for long periods, I suffered from nostalgia for my small native village in the Matese mountains. So I started writing stories of my village to feel closer to my people.”

We are so glad he did. Carlo Perugini is an incredible example of how the mountain air or our Pontelandolfese DNA has developed an avalanche of artistic citizens.

Ci Vediamo

Midge Guerrera

You too can breathe in our mountain air! Our team is setting up writing and cooking programs now for 2025. Email me at info@nonnasmulberrytree.com for exciting information.

Playwrights Come to Pontelandolfo

by midgeguerrera, posted in Any Day in Pontelandolfo

Write Where You Are, a non profit committed to providing playwrights with a variety of opportunities, is sponsoring its first Playwright’s Retreat! Administrative Director, Jonathan Samarro, has been working with a group of Pontelandolfese – gulp, that includes me – on creating the perfect October 14th to the 23rd, 2025 experience.

Write Where You Are 2024: Pontelandolfo offers playwrights the space, time, and community needed to move forward in their work.  The Italian landscape and village life are a great catalyst for creativity.  In addition to providing time for ones own daily writing, they’ll offer activities to inspire you, from master classes in playwriting, to a stimulating array of cultural events and opportunities to socialize with fellow writers as well as local people.   This is your time to nurture your work.

Write Where You Are – Pontelandolfo participants will share large double rooms in La Locanda della Presuntuosa, a large villa on acres of land.

Pontelandolfo’s cobblestone streets take you to a castle tower, cafés, ancient Roman churches and miniature works of art hidden within an area steeped in history and culture where the main plaza is still the center of town life and lore.

The retreat is only open to eight people. ONE SPOT REMAINS! Playwrights who participate in other Write Where You Are experiences signed up quickly. Interested in that one last spot? Contact Jonathan for more information – jonathanjsamarro@gmail.com.

INCLUDED HIGHLIGHTS: October 14 – 23, 2024

  • Transportation from the Benevento Train Station to Pontelandolfo
  • 10 nights a villa near the historic center of Pontelandolfo. 
  • Most meals are included, either out or cooked by our host/cook. Vegetarians can be accommodated.
  • Arrival Day Bar Crawl will help you know the town and for them to meet you.
  • Local Sourced Food Lunch at Agriturismo Borgo Cerquelle
  • Master Classes with Rosemary McLaughlin, director of the Playwriting Program at Drew University.
  • English Speaking Translator for all Italian centered events.
  • Daily opportunity for participants to share work.
  • Opportunity to meet and talk to Italian theater professionals. (https://solot.it/chi-siamo/)
  • Wine and artesian food tasting at a local vintner.
  • Excursion to Altilia Roman Ruins
  • Traditions of Historical Pontelandolfo – hunt for family crests and learn to roll cheese, la ruzzola. Cheese rolling is a sport that is now recognized and goes back centuries.
  • Excursion to Benevento – museum, Teatro Romano, Hortus Conclusus and explore historic center.
  • Optional Excursion to Reggio Caserta. Tickets are currently €15.
  • Wood-fired pizza made high in the Sannio hills in a centuries old oven.
  • Transportation to all workshops and events.

Ci vediam a presto!

Midge

Longing for a trip to Italy but are doing a staycation? Sip a Prosecco and read my humorous travel memoir, Cars, Castles, Cows and Chaos. Published by Read Furiously.

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Boom, Bang, Ouch and GRAZIE A TUTTI

by midgeguerrera, posted in Any Day in Pontelandolfo

Have you missed me? Sorry, I’ve been so silent, but life in New Jersey had some ups and downs. Speaking of ups and downs. Boom, bang – no not thank you mam – but my blood all over the nice marble floor of Aeroporto Fiumicino. Caspita! I’ve always had stars in my eyes but this wasn’t my favorite way to find new ones.

I am now – thanks to family, friends and the medical system – fine. Swollen knees, cracked teeth, ditzy witzy head and a hole in my lower lip ain’t gonna keep me down. Yes, I did all the right things – went to doctors, dentists, got X-rays and an MRI. (Panoramic X-Ray of my teeth – €40. MRI of my fabulous head – €100.) That’s the boring part of the tale. This is actually one of those “feel good” stories.

BACKSTORY –

Why were my eyeglasses on the floor over there? Hmm? Opening my eyes, the first thing I saw were my eyeglasses floating above my ear. My ears were very active –

Signora, mi senti? Ma’am can you hear me? Yes I could hear her – what is in my mouth? Why is my nose smelling the floor?

Tutto OK? Was I OK? Bo? I haven’t an idea – the floor looks good – nice marbling. I was asked that by about six different people. Was I finally an extra in the Law and Order franchise?? Damn, what fun. Do I get the SAG day rate??

Apparently, after we got off the plane, which had been held for about 3 hours on the tarmac in Newark, NJ, got Jack a wheel chair ( his aching back won’t tolerate super long walks), I fainted.

Sta sanguinando! She’s bleeding! Whose bleeding? Shit is that wet stuff under my mouth my blood? Shit, it is my blood. People, speaking a variety of languages, were tossing blood soaking up things at me and putting them on my lower lip and chin. No one was afraid to touch the bloody lady sprawled on the floor.

Two woman helped me sit up. Whoa – sitting on the floor was a nice change from eating the floor but I wasn’t going anywhere else. Weee, the merry go round is fun! We’re my underpants clean and not ancient?

Chiamare i pronto scorso! Someone called the EMTs and suddenly I was in a chair being prodded and poked.

There had been a female vigile near by who not only had seen everything, but with the incredible woman pushing Jack’s wheelchair got me to sit on the floor and carried all pazillion pounds of me to a nearby chair. How did the chair got there? She explained to the head EMT (doctor) that I was walking perfectly well and then suddenly like a waterfall slowly wafted to the floor smacking my face/head. Wafted to the floor – was that a Graham dance move or was I once again channeling Ruth St. Denis?

Good goddess, why is Midge telling us all this horrific tale? Because “she” – me – I was treated like visiting royalty. Every staff person who interacted with me was genuinely concerned, courteous and terrific. OK, OK, I can hear you cynics thinking – they just worry about lawsuits. In Italy a lawsuit would take 100 years.

I am telling this tale because I want to publicly thank the woman pushing Jack who then called for a wheel chair for me and organized our getting through passport control, getting our luggage and even asking a pal at lost luggage to leave her spot and find Jack’s lost bag. Damn, she was great, as was the other woman who was stuck pushing me and dragging my carryon.

The vigile must have called the accident in and two oh so handsome men in superior uniforms arrived to check our passports and calmed me down in English. Actually, they both had luminous dark eyes and maybe that’s what calmed me down.

The EMT staff was there quickly and acted professionally. As a woman was taking my blood pressure and oxygen levels another was looking in my eyes. Everything they checked was perfect – even my sugar levels. They wanted to transport me to the hospital in Rome, I wanted to go home. After signing a release that I was refusing the hospital, I was not allowed to stand and transferred to the wheelchair. Grazie Mille a tutti.

This is one of the reasons I had to get home. Our first group of culinary adventurers were arriving June 8 and I landed June 1.

I want to thank Giuseppe who was our ride home from the airport. He literally waited hours for us and didn’t laugh at my bloody swollen face once – well maybe once. He was a gem.

Once I landed on the couch in our house, I received incredible support. Thank you Annarita for all you do. Thank you Mariann and Jeff for making sure I wasn’t comatose and fed. Thank you Carmella and Giusy for making sure I had help, appointments for X-rays and doctor visits. Thank you Rossella for keeping me sane. Thank you Zia Vittoria for getting edibles in my empty refrigerator. Thank you to the men in my life Jack, Nicola and Mario.

Thank you all.

Stay tuned for more about life in a small Southern Italian village.

Ci vediamo.

Taxi Drivers – Love Some and Hate Others

by midgeguerrera, posted in Practical Matters - Living Abroad, Travel Comments

I’ve often said, one of the advantages to living in Pontelandolfo is that we can hop around fairly inexpensively to visit other European cities. During one rainy week, four of us hopped over to Amsterdam for a taxing good/bad time.

Like foxes sniffing for prey – taxi drivers roam the streets of Amsterdam looking for wet and bedraggled tourists to gouge. When we landed, the fox phone chain must have been rattling. The foxes didn’t have far to look for new soggy chickens to fleece! Our happy or maybe crazy foursome went out in wind, rain and hail. Ten minutes after leaving point A to get to point B, we looked like dripping shaggy dogs. The foxes pounced-

“Growl, there are four good ones,” drooled the first driver we met. “The white haired guy looks old and about to faint. Errrr, and look at that chubby momma flagging me down. She can barely waddle in the rain. The other two, with hair plastered down, look ready to cry. Hee, hee hee. Yumm.”

Ann Frank Museum visitors que up in the rain.

It was pouring when we left Amsterdam’s Ann Frank Museum. My little party of four was soaked and starting to wrinkle. Sadly, I didn’t see the driver’s drool and flagged the fox’s cab. It stopped. We started to get in and told him the name of our hotel.

€30, he snickered.

What???!!! We had paid the cab to get to the museum only €17. He looked at me. I looked at him. Susi, my friend sputtered, that isn’t just. We all looked at the rain, and sunk into our seats. No tip was getting into his greedy little paws.

After that scurrilous experience you would think we would have learned something. Noooo! We took a fun, yet rain and hail filled, canal boat tour. Seriously, the rain and hail made me feel like a native. We were toasty dry on the boat and laughing at the sounds above us. Then we got off the boat. Merde. It took thirty seconds for the rain to fill our shoes, pockets, hair and drench our coats. We clambered up the metal stairs to the dock and headed for the street. Susi raced ahead and starting talking to a cab drive. We all piled in. The hotel was about eight blocks away. We could see it. If we were nimble youths we would have run. We aren’t nimble or young. We asked the driver if he was going to use the meter.

It’s raining – you want a ride – €30.

Not a sputter came out of our blue and freezing lips. We paid the €30. It must be the official rain on tourists price.

I noted the similarity between the fair and honest taxi drivers of Naples and the fair and honest taxi drivers of Amsterdam. The honest folks clicked on their meters. The price gougers didn’t. The honest ones played by all the rules. Once, the four of us attempted to jump the cab line to enter the second and bigger vehicle in the cue. The noble driver of the second car wouldn’t accept us as customers and sent us back to the first car. Whoever was first in line was to be our driver – no matter how tight a fit it was for four people.

The foxes are always ready to take a bite out of your wallet. In Amsterdam, the unmetered prices versus metered prices fluctuated between thirty to fifty percent more. Some times even the metered fairs varied coming and going too. How could that be, we would bellow. Then one of us would point out that we seemed to have driven in a circle two or three times.

Hmm, has that ever happened in Naples? Until we knew better, Jack and I had been fleeced from the Naples train station to our hotel in the center of town. A tourist, or person who looks like a tourist, needs to beware. Drivers have said things like, your suitcase is big – that costs more. There is a special charge for blah blah blah. Look at the posted price sheets. There should be posted fixed prices in every cab. Amsterdam didn’t seem to have prices posted. Actually, they didn’t have cab licenses posted in the cars either. One time, after we got in, the driver took the sign that said taxi off his roof and tossed in on the front seat floor. He didn’t use the meter either. He had lots of reasons.

One way streets. Construction. Rain. I can tell you about the city. Beh.

Researching after the fact is like being a Monday morning quarterback. As I was writing this rant, I thought I should check with the experts. According to http://www.amsterdamtips.com/amsterdam-taxis –

Taxi Rates in Amsterdam 2022

The cost of a taxi in Amsterdam depends on 3 elements – a starting tariff, a cost per km and a cost per minute which is all calculated by the compulsory meter in the vehicle. The maximum allowable rates are as follows:

Taxi car (4 people): €3.36 start tariff + €2.47 price per km + €0.41 price per minute

Taxi van/bus (5-8 people): €6.83 start tariff + €3.11 price per km + €0.46 price per minute.

Reading that, I began to understand why some drivers took the longest routes. I also read that you didn’t have to tip the drivers – except maybe the change. Sadly, not wanting to be ugly tourists we asked our first driver what the tipping standards in the Netherlands were. He said 10-15% but not mandatory. Duhhhhh. Silly girl, next time I should reasearch before we go anywhere. But why should I have to? Why can’t every driver be like the fair and honest drivers? Sigh…

Happy traveling! Enjoy every voyage – even if it rains.

Ci sentiamo,

Midge

Happy Soon to be Halloween! Click here & check out my children’s play, Wanda the Girl Who Cried Witch!
Visit www.midgeguerrera.com for more of my writing. Hugs to you all for checking it out.

Tales of Pontelandolfo to Hit Bookstores

by midgeguerrera, posted in Any Day in Pontelandolfo, Travel Comments

For the past ten years, many of you have been with me on my journey as a Jersey girl living in Pontelandolfo. My second – or is it third – act as a quasi expat in a small Southern Italian village has been filled with unexpected life detours. Your support of my blog was the kick in the keister I needed to write a book about these Italian adventures. Gulp – the book is being published by independent press, Read Furiously! It even has an ISBN number – it is the freakin’ real deal. Wowza!

I cried when I saw this. Alex said it is like preparing for a Broadway opening – we are in previews!

In these most unpredictable times, a fantastic get away is just at your finger tips! Sip a prosecco, sit in a cozy chair and read about places that you are not only visiting through my book, but can someday experience yourself. Giggle at the illustrations drawn by my best bud Janet Cantore Watson.

Pre-ording the book insures a copy lands in your mailbox at the same time it hits the book stores. All of you have always been here with me. As I think about you now reading my book, my heart fills with emotion. Thank you.

Pre-order from my great publisher – Read Furiously!

Pre-order a book at your local bookstore. Say hi for me. I would be happy to do a zoom reading for them too. You can also use Bookshop.org.

Barnes & Nobel now has it available for pre-order. So does Amazon.it! Amazon.com will have it someday.

Grazie mille! Abbracione a tutti!

Ci Vediamo

Midge

Check out my plays on Next Stage Press and the New Play Exchange.

NY Times Recommends Molise!

by midgeguerrera, posted in Stops Along the Journey - Sites Off the Tourist Track

Southern Italy makes the NY Times“52 places to go in 2020” list!

Molise, the region that is a scant few minutes down the road from Pontelandolfo was listed as number 37.  I was leaping around the breakfast table when I read this.  Why?  Because the New York Times said something about our little piece of Italian heaven that I’ve been saying for years about the Sannio Hills.

Molise, Italy. If you’re in search of untrammeled traditional Italy, you’ve found it.

Jack and I have visited beaches on the Adriatic, driven up to the ski slopes – I stayed in the car with a book, gone out to dinner and enjoyed performing arts events in Campobasso, climbed hills to look at ancient towers – Jack climbed, I went up in the car- all in the region of Molise.  All short drives from Pontelandolfo.

The article also mentions Altilia – Saepinum, an archeological site that every guest to our home is required to explore.  I also ensure that every culinary or cultural adventurer who registers for our  Cooking in the Kitchens of Pontelandolfo programs has a visit to this historic site on their calendar.

The New York Times writer, Ondine Cohane, said of the Roman Settlement Saepinum, that it was “a complex of baths and a forum that rival those in Italy’s capital, but without the crowds.”

Take note of what was written, “without the crowds.” Exactly why Jack and I love Pontelandolfo and neighboring places.  It is beautiful, full of culture and off the back packing tourist trail.  One can enjoy Italy – Literally Italy.

Take a peak at Saepinum –

Visit Pontelandolfo and explore Molise.

Ci vediamo

Midge Guerrera

Milan’s Museo Poldi Pezzoli

by midgeguerrera, posted in Stops Along the Journey - Sites Off the Tourist Track

Everyone has visited Milan’s Duomo – everyone but me. I will not wait in Disneyland-esq long lines to see the inside of the what is one of the most incredibly grand cathedrals in the world. I will spend time marveling at the sculptures and freezes on the exterior and then race away from the tourist infested Piazza Duomo neighborhood and seek out tourist group ignored gems, like Museo Poldi Pezzoli.

Museo Poldi Pezzoli is tucked away on on Via Manzoni, 12. The museum was the home of a 19th Century Milanese nobleman, Gian Giacomo Poldi Pezzoli. Tickets are 10 euro unless you are ageless anziani like Jack and I then tickets are 8.50. I couldn’t  remember ever seeing a senior citizen discount at New York museums and thank blog follower Mike for reminding me that there are! Also, he pointed out that many cities have free museums.

They were filming something in the historic center of Milan and we couldn’t walk past Teatro San Carlo. That meant we couldn’t follow the directions on my phone to find the museum. We tried my friend Marta’s phone. Errrggg. Road blocks everywhere in the historic center. We tried the map. Errrgg.

Getting lost has benefits! Chocolate shoes and purses!

Jack said follow me. We did. He found it. By now we were growling with hunger. Entering the museum doors, I asked the charming men working the desk if they had a restaurant. They didn’t but sent us up the street to the fabulous Ristorante Don Lisander.

It was elegant and the perfect way to transition from contemporary Milan to the glamour of the 19th century. We spent €166 for the for of us – New York prices. We started with wonderful appetizers of Pugliese Burrata cheese, Red Tuna tartar and ended with scrumptious Risotto Milanese, Oso Buco and crisp salads. Did I mention the local wine? That was incredible too. Sigh.

Off to the museum! (I wondered if the staff thought we would really come back.) We bought our discounted tickets, turned to enter and gasped. An incredible neo-baroque fountain is nestled at the beginning of a grand staircase. The staircase guides folks to the rooms were Gian Giacomo lived.

The apartment is full of works by Botticelli, Bellini, Mantegna, Pollaiolo and others. The art just drew us all in. I spent quite a bit of time wondering who modeled for Sandro Botticelli’s Madonna of the Book. Girlfriend, neighbor, courtesan? Twilight diffused light is kind of romantic. Hmmm. Midge, it isn’t too late to study a wee bit of art history.

The Murano Glass rooms, where you can also find portraits of our host, are chock full of Murano glass dating from the 15th to the 19th centuries. Unlike, the faux Murano trinkets made in China one finds in Venice today, these were the real deal and glorious.

Want to skip a century or two? Giovani Battista Tiepolo’s Death of Saint Jerome is worth some introspection.

In case you are running late and wonder what time it is. Like the Mad Hatter you can dash into the Clock Room and check out the clocks dating from the 16th to 19th centuries. I wonder if Gian Giacomo was always on time or late for that important date?

Did you ever wonder why people collect what they collect?

Join us in our search for places off the beaten track. Leave the backpack infested rat packs and follow folks like Jack, my pal Marta and I – visit small museums, gardens and other hidden treasures.

Ci vediamo!

Capital One Trials…

by midgeguerrera, posted in Any Day in Pontelandolfo

 

Since March 2011, Capital One has been our go-to credit card.  We signed up with Capital One because it was such a great international travel card.  The commercials were true you could use the points earned anytime, anywhere.  We dumped American Express which had become a cumbersome nightmare – at the time fewer and fewer places would except it.  I called Capital One today to get our history – we consistently pay the bill on time and in full.  We are what you would call a good risk.  Then why have our proverbial balls been busted for the last few months?  Why has it been impossible to use the card for online transactions here in Italy – unless it is for Amazon or another Giant corporation?  They know we are in Italy.  It is in their data base. A little back story might be the reason –

Information from Capital One on the Cyber Incident

Updated 9:30 PM ET, Sun Aug 4, 2019

What happened

On July 19, 2019, we determined that an outside individual gained unauthorized access and obtained certain types of personal information about Capital One credit card customers and individuals who had applied for our credit card products.

What we’ve done

Capital One immediately fixed the issue and promptly began working with federal law enforcement. The person responsible was arrested. Based on our analysis to date, we believe it is unlikely that the information was used for fraud or disseminated by this individual. However, we will continue to investigate. Safeguarding information is essential to our mission and our role as a financial institution. We have invested heavily in cybersecurity and will continue to do so. We will incorporate the learnings from this incident to further strengthen our cyber defenses.

https://www.capitalone.com/facts2019/

It seems that while strengthening their cyber defenses they are getting more and more cautious about who charges what where.  Now that is not a bad thing. As a matter of fact over the years I have appreciated and loved their fraud alerts and caution approving charges we had made in strange non USA places.  This is a really great thing.  The bad thing is now they have changed their protocol and we can’t prove who we are or that we are making the charge unless they send a text to our NJ cell phone.  Since we live in Italy half the year, the NJ SIM card is not in the phone or active.  They won’t send a text to a European number.  They won’t or can’t send a text to our NJ number that is a Voice Over Internet Protocol (VOIP) number.   They won’t let us call to get the magic one time code to complete an online transaction.  They won’t send the magic code to our e-mail.  They ONLY thing they will do is send a text to an out of service USA number.  In other words, as long as we are in Europe we can’t consistently use the credit card.

Historically, when a charge was held because they were concerned, I would call customer service and the charge would be immediately processed.  There were times they sent an e-mail about a charge Jack made that seemed unusual with a link to approve the charge.  Simple and always great customer service.  Actually, they had stellar customer service.

This “we can only send a text” is corporate stupidity.  Yes, I have called.  Yes, I called three times and spoke to three different reps.  All blamed it on Visa.  Hmm, when the Capital One Card Visa alert asked for the magic code and we couldn’t get one, Jack used our TD Bank Visa card and it went right through.  Same wonky out of USA vender.  Hmm.

Today I tried to log into Capital One on my Computer.  Even though they have it on our file that we are in Europe, I had to get a one time code to log onto my account.  There were three options. The first was to text me a temporary code – I put in our VOIP number just to try.  Boing bounced back.  The second was to call the home number we had on file – which is the same VOIP number.  The call came, I got the magic code and logged on.  The third was for them to send the code to my Capital One App, which is accessed by my finger print.  SHAZAAAM – why can’t they do that for internet vender charges that look smarmy????  Except I just tried that to re-log on and it wouldn’t work.  Fix it!

I hate to cancel the card.  We like the card.  We like Capital One.  As a last ditch effort to talk to someone who might understand our dilemma and not read from the script.”We send a text or we can do a three way call and talk to the vender.” (No they don’t have translators in the call centers.). I asked to speak to a Supervisor.  Supervisor Riley listened, understood my frustration and read the same script.  I then clearly, in my best radio voice suggested he forward the following to the marketing division of the company.   Do they really want to consider marketing themselves as the travel card when there are folks like me who are willing to explain to other folks like me that Capital One cannot be consistently used abroad?  Further, we know you’ve been hacked.  We understand the gravity.  That said, come up with a solution for acquiring the magic one time code that is not texting it to a USA number!  (psssst – think about sending it to the app and allowing the app to still function with a non USA number.)

PS – If anyone out there works for Capital One please forward this to them.